This article will cover the various tracking status you may see on the X Delivery tracking page. Tracking statuses include:
- Label Created
- Package Not Received
The Label Created status means that order details were successfully sent to X Delivery and we are anticipating a shipment. If this is the latest status visible, X has not yet received the shipment.
The In-Transit status means your package is currently on its way to the end customer.
Package Not Received
The Package Not Received status displays when a given item has been verified as received by X Delivery.
Packages may be marked as Undeliverable for many reasons, including:
- Invalid/incorrect address
- Unable to obtain signature (if signature required)
- Unscannable label
- Unable to deliver
- Non-compliant labels (if applicable)
Undeliverable packages will be returned to sender.
A package marked Return-to-Sender is currently being returned to the shipper. The X Delivery team handles pickup, consolidation, and reverse sorting of all returns. Package are usually returned within 3-4 weeks from RTS status update.