New! 2022 State of Shipping Report

How do returns work?

With X Delivery, returns are simple. In fact, X handles the entire return-to-sender (RTS) process for you.

Packages may be returned for a variety of reasons. These might include:

  • Unscannable
  • Missort
  • Non-compliant label
  • Incorrect (or incomplete) address
  • No signature (if required)
  • End customer refused

Regardless of the reason, such packages need to make their way back to the shipper. X Delivery consolidates, reverse sorts, and arranges for all RTS shipments to be returned to the shipper. Once your shipment’s tracking status is marked as Return-to-Sender, you can expect to receive it back within 3-4 weeks.

Complete the form below to start shipping with X Delivery